🌐 html🕑 68d ago💼 SaaS
Customer.io
customer.io ↗Single SaaS product with flat monthly plan(s) plus multiple metered overage dimensions (profiles, emails, AI credits), which is atypical for end-user SaaS. Higher tiers introduce custom volumes and an annual-only Premium plan, and Enterprise requires sales contact, adding variability to estimating total cost.
model: gpt-5
0🧾
Pricing clarity
Crystal clear
0🤖
Agent easiness
Agent-friendly
How we scored it 🧮
Every page starts at 100. Each kind of complexity subtracts points — here's the math.
🧾 Pricing clarity
98- Base score+100
- 3 metered dimensions to track-2
- Total98 / 100
🤖 Agent easiness
85- Base score+100
- Read from raw HTML (no markdown)-15
- Total85 / 100
The pricing tree 🌳
tap any branch to explore💳 Hybrid💱 $🪜 3 tiers
The tiers 🪜
Essentials
$100
per month
- Profiles (people + objects)5,000
- Monthly email sends1,000,000
- Object types2
- User seatsUnlimited
- Workspaces2
- Plan termMonthly
- ✦For teams getting started with data-driven messaging
- ✦AI Agent with core execution skills
- ✦Visual workflow builder
- ✦LLM actions with 100K credit sample
- ✦Email and community support
- ✦Basic data integrations
Premium
$1,000
per month (billed yearly)
- Object types10
- Monthly email sendsCustom
- Profiles (people + objects)Custom
- User seatsUnlimited
- WorkspacesUnlimited
- Plan termAnnual
- ✦For teams scaling across channels with custom workflows
- ✦Everything in Essentials, plus
- ✦Elevated Agent limits + custom skills
- ✦Daily Routines (scheduled tasks)
- ✦Premium chat & email support
- ✦90-day onboarding support
- ✦HIPAA Compliance*
Enterprise
Let's talk
- Monthly email sendsCustom
- Profiles (people + objects)Custom
- User seatsUnlimited
- WorkspacesUnlimited
- Plan termAnnual
- ✦For organizations that need dedicated infrastructure and support
- ✦Everything in Premium, plus
- ✦Our best pricing on profile & email volume
- ✦Custom Agent limits + execution skills
- ✦Priority technical support
- ✦Migration support*
- ✦Dedicated Customer Success Manager*
Watch out for 🕵️
- ⚠️Metered overages for profiles billed per profile
- ⚠️Metered overages for emails billed per 1,000 emails
- ⚠️Metered overages for AI credits billed per 100K credits
- ⚠️Custom volume on higher tiers requiring estimation of variable costs
- ⚠️Annual-only billing on Premium tier
- ⚠️Contact-sales pricing on Enterprise tier